Delivery
- What are your delivery options and how much do they cost?
- How do I book or change my delivery date?
- What is my delivery timeslot?
Recycling
- Do you take my old bed away and how much does it cost?
- Do I need to prepare my items prior to collection for recycling?
- Will you collect my old bed from my bedroom?
Returns & refunds
- I want to amend my order
- I want to cancel an order placed in store
- I want to cancel an order placed online or by telesales
Check your order
- I didn't receive an order confirmation
- I've applied for finance and haven't received confirmation
- What is your mattress 100-night comfort exchange policy?
Assembly
- Will Dreams assemble my new bed and how much does it cost?
- How do I add assembly online?
- Where can I find assembly instructions?
Product support
- Where can I find information on product support and repairs?
- My order is missing parts, what should I do?
- Why choose a refurbished mattress?
Opening hours
Customer services
Normal opening hours:
Monday to Friday | 10am to 4pm
Saturday | Closed
Sunday | Closed
Bank Holidays | 10am - 4pm
Telesales
Normal opening hours:
Monday to Friday | 9am to 8pm
Saturdays and Sundays | 9am to 5pm
Northern Ireland & ROI
Normal opening hours:
Monday to Friday 8:30am to 5pm
Contact us at:
028 9050 8300
[email protected]
Media
PR enquiries
For up to date news and information on Dreams, follow us on LinkedIn.
If you’re a journalist and would like to speak to one of the team please email us: [email protected]
Get in touch
Call us
Give us a call and we’ll be happy to help.
Monday to Friday, 10am to 4pm
Saturday, Closed
Sunday, Closed