Your questions, answered
Here’s everything you need to know about Sleepmatch®, from the differences between online and in-store to how long Sleepmatch® takes and what your results really mean. Still stuck? Let us guide you to the right place to start.
The basics
What is Sleepmatch®?
Sleepmatch® is Dreams' exclusive, personalised mattress recommendation technology. It’s the only diagnostic system in the world that can recommend a mattress based on your age, physique, pain criteria and sleep preferences, as well as your body and movement. Sleepmatch® uses sleep science to find the level of support that's perfect for you, then matches you to mattresses that fit your unique needs. Learn more ›
Who is it for?
Anyone shopping for a new mattress needs Sleepmatch®. Because the right support varies significantly depending on your body and how you sleep, Sleepmatch® is especially useful if you've never been sure what firmness suits you. It’s also handy if you and your sleep partner are different shapes and sizes or have different preferences.
Does it cost anything?
No. Both the in-store session and the online quiz are completely free, with no obligation to buy.
How accurate is it?
Very! Our in-store diagnostic Sleepmatch® bed measures your body with a high degree of precision, using three targeted zones to monitor key support areas. Your results then draw on a database of independent sleep research that monitored over 16,000 nights of sleep. See the science ›
In store
What happens during an in-store session?
We’ll ask you a few simple questions about how you’re currently sleeping. You’ll then lie back on the Sleepmatch® bed as you normally would to sleep. As you relax and get into your usual sleep position, Sleepmatch® takes hundreds of measurements and pressure readings across your body, then builds your personal support profile.
How long does it take?
The measurement itself takes around three minutes. You're welcome to spend as long as you like afterwards trying the mattresses you've been matched to.
Do I need to book in advance?
You can book an appointment if you know when you’d like to visit us, but it’s not necessary in order to try Sleepmatch®. Just visit your nearest Dreams store and speak to one of our Bed Experts. Find your nearest store ›
What should I wear?
Whatever you feel comfortable in. There's nothing to change into, so normal, everyday clothing is ideal, provided it’s something that means you can relax naturally on the bed.
Online quiz
How does the online quiz work?
You answer a short set of questions about yourself, including your height, weight and sleeping position, and Sleepmatch® creates your support profile and recommended mattress shortlist in minutes. Take the quiz ›
What questions will I be asked?
Just the basics! Your height and weight, how you tend to sleep (side, back or front), and a few comfort preferences. Nothing complicated, and nothing you'll need to look up or prepare.
Is the online result as good as in store?
Both are powered by the same Sleepmatch® engine. The online quiz is the fastest way to get matched from home; the in-store bed adds precise physical measurement. Many people start with the quiz, then visit a Dreams store to try their matches in person. You can bring your online results into store too and kickstart your Sleepmatch® journey.
For couples
Should we both do Sleepmatch® together?
Yes, we'd recommend visiting together if you can. Sleepmatch® looks at both sleepers' needs to help identify mattresses that give the right support for each person. Completing the experience together is the best way to ensure the most accurate recommendations for both of you.
What if my partner can't attend the appointment?
If your partner can't make it, you can still complete Sleepmatch®. We'll ask questions about your partner’s age, height, weight and sleeping preferences, which can be entered on their behalf. While visiting together gives the most accurate results, we'll still be able to provide recommendations for you both as a couple.
What happens if we need different levels of support?
That's more common than you’d think! Sleepmatch® is designed to identify each person's individual support needs before recommending suitable mattresses. If your results differ, our Bed Experts can help you explore mattresses that offer the right balance of support and comfort for both sleepers, such as split tension and zip and link mattresses.
Can two people complete the online mattress finder together?
Yes. If you're shopping as a couple, you can answer the questions together and consider both sleepers' preferences when completing the online mattress finder, powered by Sleepmatch®. For the most personalised recommendations, we'd still recommend visiting a store for the full Sleepmatch® experience.
Do we need a king size or larger mattress to benefit from Sleepmatch®?
No. Sleepmatch® focuses on finding the right support for each sleeper, regardless of the mattress size you're shopping for. Our Dreams Bed Experts can then help you choose the right size mattress and bed frame for your needs.
Eligibility & accessibility
Do I need to book an appointment for Sleepmatch®?
We offer appointments to make sure a Bed Expert is available to greet you right away, but booking isn't essential. You can visit any Dreams store and try our unique Sleepmatch® machine without making an appointment.
How long does Sleepmatch® take?
The Sleepmatch® assessment itself only takes a few minutes. One of our brilliant Bed Experts will then talk you through your results and mattress recommendations, giving you as much time as you need to try your recommended mattresses for yourself.
Is Sleepmatch® available in every Dreams store?
We’re proud to offer Sleepmatch® in every Dreams store across Great Britain. Availability is currently limited in Northern Ireland, so check with your local store before visiting.
Is there a minimum age to use Sleepmatch®?
Sleepmatch® is designed for adults and older children who are choosing their own mattress. For younger children, our knowledgeable Bed Experts can provide guidance on the best mattresses for growing bodies without the need for Sleepmatch®.
Are there any weight restrictions?
The minimum weight required to use Sleepmatch® is 6 stone (38kg), to make sure the bed can measure your body accurately. There is no maximum weight limit.
I have mobility issues. Can I still use Sleepmatch®?
In most cases, yes. The consultation involves getting on and off the Sleepmatch® bed and changing position during the process, so please bear this in mind. If you have any mobility concerns, speak to a Bed Expert when you arrive and they'll be happy to explore the best way to help you find the right mattress.
Is Sleepmatch® suitable for wheelchair users?
This depends on your unique mobility needs. We recommend contacting your local store before visiting so the team can advise on accessibility and ensure they support your visit in the best possible way.
Can I use Sleepmatch® if I'm pregnant?
Pregnancy can affect comfort preferences and support requirements. We recommend speaking with a Bed Expert, who can help you find a suitable mattress and advise whether Sleepmatch® is appropriate based on your stage of pregnancy.
Can I use Sleepmatch® if I have a medical condition or chronic pain?
Yes. We’ll ask you about any health conditions or pain when you complete Sleepmatch®. Please be aware Sleepmatch® should not be considered a medical diagnosis or substitute for professional healthcare advice.
What should I bring to a Sleepmatch® appointment?
Just yourself! We'll simply ask a few questions about you, including your age, height, weight and sleeping preferences before the assessment begins.
Can I start my Sleepmatch® journey online and continue it in store?
Yes. You can start with our online Mattress Finder powered by Sleepmatch® and then visit any Dreams store to continue your journey with a more in-depth Sleepmatch® assessment and expert advice.
Will Sleepmatch® tell me exactly which mattress to buy?
Sleepmatch® gives you a list of recommendations based on your body measurements, support needs and sleep preferences. These recommendations are designed to narrow down your choices, then our Bed Experts can help you find the mattress that feels right for you.
Results & data
What do my Sleepmatch® results tell me?
You’ll receive your own personal support profile, confirming the level of support that works best for your body, and a shortlist of mattresses matched to it. It takes the guesswork out of choosing, so you can focus on the beds that are genuinely right for you.
What happens to my data?
Your information is only used to generate your recommendation. It’s always handled in line with Dreams' privacy policy.
Buying & returns
Do I have to buy on the day?
Not at all. You can save or note your matches and come back whenever you're ready or continue to browse online. There's no obligation and no time limit on making your choice.
What if I change my mind after buying?
Choosing your mattress with the help of Sleepmatch® means it’s much more likely to be your perfect fit. But if it’s not right for any reason, you can rest easy thanks to our 100-Night Comfort Guarantee. At any point between 30 and 100 nights, you can contact us for a mattress exchange if you’re not loving your choice.
We can help you get started
Whatever stage you’re at, let us guide your Sleepmatch® journey.
Prefer in person?
Pop into your local Dreams store and our team will guide you through Sleepmatch®, no appointment needed.
Find your nearest storeWant to get started?
Take our online Sleepmatch® quiz and get your personalised matches in minutes.
Take the Sleepmatch quizStill curious about Sleepmatch®?
Learn exactly how Sleepmatch® turns body measurements into a mattress recommendation, step by step.
Discover the scienceGot a question about an order, delivery or return? Visit our Help Centre to find out more and get in touch with our team.
Ready when you are
If you’re ready to get started, you can get your mattress recommendations right now using Sleepmatch® in-store or online.
Free Takes under 3 minutes No obligation