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Our services

Delivery driver

Delivering your order

At Dreams we believe everyone deserves a better night’s sleep. That’s why we want you to have a great experience right from choosing your perfect bed, through to sleeping on it. We’ve adapted our delivery service to ensure we keep you, our customers, and our colleagues safe.

Dreams delivery options

We're currently delivering orders throughout UK, straight to your room of choice.

To make things simple, you can select a convenient delivery date when completing your order or by visiting our online booking system. Just sign in and select the most convenient available date for delivery which will be between 7am and 6pm, Monday to Saturday.

If we're unable to deliver the goods on the day of delivery (for example because the specified delivery location is unoccupied) you may be charged a redelivery fee of £49.

In addition to our standard service, we understand that sometimes you may need some more flexibility. So, for just £30 we can offer a morning delivery on weekdays (between 7am and midday) or an afternoon delivery (between midday and 6pm). Saturday deliveries cost £15. Availability for our premium delivery service depends upon your postcode area and it isn't available on bedroom furniture, linens and bedding.

Our bedding and accessories will be delivered by courier service. Items are delivered to your door usually within 7-10 working days.

What to expect on day of delivery

We’ll send you an email and text message on the day of delivery to reconfirm your estimated time slot. You’ll also be given the driver’s name and mobile number just in case you have any urgent questions.

The delivery team will give you a call before 10:30am. Deliveries will be to your room of choice and we’ll fulfil any assembly service purchased with your order. We ask that you please clear the room and pathway to the room for delivery in advance.

During the morning call, our team will let you know what to expect once they arrive and discuss any social distancing requirements and will be only too happy to wear a face mask / covering if requested.

On arrival they will walk the route to check for anything that could be damaged and will ask you to remove it. They’ll also either wear overshoes or take their shoes off.

If your delivery includes an exchange of products or product parts, the delivery team will sort out any dismantling required and will bag up the components using the collection bags they carry on their vans.

If you’ve purchased a disposal service for your old bed or mattress for recycling, we’ll send you recycling bags in advance by Royal Mail courier. Please dismantle (where appropriate) any products being collected for disposal. For more information on this service, please view our Recycling page. Only items that have been wrapped and sealed will be collected.

When the team has finished, they’ll photograph the assembled bed if this service was purchased and remove the discarded packaging. Otherwise they’ll photograph the boxed and packaged items that they’ve delivered to your room of choice. Finally, the team will call you from their van and ask you to check the goods. If everything’s OK, they’ll sign the proof-of-delivery device on your behalf.

Thanks for helping us to make your delivery as smooth as possible.

Deliveries by Dreams’ selected partners

We deliver most products using our own dedicated Dreams fleet but there are certain products that are handled by our carefully selected partners. We always aim to make the delivery experience as seamless as possible for you and when necessary contact will be made directly by our partner to arrange convenient delivery for you.

Deliveries in Northern Ireland

All orders made in Northern Ireland are managed by our franchise partner based in Belfast. Our UK office doesn’t have visibility of your order and, regrettably, won’t be able to assist with any product or delivery queries. Some of our products won’t be available for delivery to Northern Ireland, so please check with the store or Customer Care to avoid disappointment.

If you’ve any questions about your order or delivery, please email their really helpful Customer Care team at [email protected] or give them a call on 028 9050 8300.

Delivery postcode exclusions

We can deliver to the majority of postcodes in mainland England, Scotland, Wales, Isle of Wight and the Highlands and Islands.

However we cannot deliver to the following locations:

Guernsey, Outer Hebrides, Isle of Man, Jersey, Orkney Islands, Scilly Isles, Shetland Islands.

We also cannot deliver to the following postcodes: KA27, KA28, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43 and PH44.

I've had an issue with my delivery

Missed delivery

We’ll pop a card through your letterbox if you’re not at home when we arrive to deliver your order. Hopefully, you’ll understand if our delivery service drivers are slightly delayed from the 2-hour timeslot you’ll get on the morning of delivery.

Our first attempt at delivery is free, but unfortunately, we’ll have to charge £49 if we need to come back again after a missed delivery.

Can I exchange my goods after delivery?

For online and telesales orders, you can only return an item within 14 days from the date of your delivery, providing you still have the original packaging, the item is in pristine condition, and it has not been slept on. If you need to do this, please contact Customer Services. A collection fee of £49 will be charged to process the return.

Unfortunately, we’re unable to provide this service to our in-store customers and are only able to exchange mattresses. Please see our 100 Night Comfort Guarantee for more information or visit the store you purchased from.

When will my items be delivered?

The date you’ll receive your item(s) will be shown on your confirmation order document/email. This varies depending on whether you bought an item in stock or an item that is being made especially for you. Please note that deliveries to Northern Ireland may take a little longer.

Any soft items such as pillows and duvets will be sent separately to your bed/mattress. These will normally be with you within 10 days of placing your order and you will receive a notification from Royal Mail when they are on their way!

If you need further help, get in touch with us here.

Book or change your delivery

To arrange your delivery date online or to change it, please visit your account. You can also contact the store where you placed your order or contact Customer Services. Please let us know at least 72 hours before the expected date as items are quickly sent out for delivery.

Our delivery service:
Delivery service:
Delivery truck
Dreams delivery vans

We’ve got a dedicated fleet of delivery vans.

2 hour time slot
2-hour time slot

We’ll call and text you before your delivery with a 2-hour time slot.

Delivery team
Our skilled delivery teams

Fully trained, they’re dedicated to providing you with a great service.

Room of your choice
We deliver to your room of choice

All deliveries will be to the room you choose inside your home.

Delivery calendar
Monday to Saturday delivery

To fit in with your busy lifestyle, we deliver Monday to Saturday, from 7am to 6pm.

Free delivery
Free delivery

We offer free delivery on all orders, with no minimum spend*

Top 3 ways to contact us:

Live Chat

The quickest way to speak to us is via our live chat option.

Email us

Please include as much detail as possible.

Call us

If we have not been able to answer your question through our FAQs, please call us.