Born from NASA technology and perfected for sleep.
At Dreams we believe everyone deserves a better night’s sleep. That’s why we want you to have a great experience right from choosing your perfect bed, through to sleeping on it.
We’re on hand for every step of your order, with our dedicated fleet of delivery vans.
Skip the waiting around – we’ll let you know when to expect your delivery the day before.
Our highly trained experts are dedicated to providing you with a great service.
Add our chargeable Room of Your Choice service and we’ll handle the heavy lifting.
To fit in with your busy lifestyle, we deliver Monday to Saturday, from 7am to 6pm.
Enjoy free delivery to your door on all orders, with no minimum spend.
Room of Your Choice delivery: We can deliver to your preferred room for just £39. Our fully trained teams will handle all the heavy lifting and expertly navigate your new bed to your room of choice.
Assembly service: Get straight to the good bit (sleep) with our helpful assembly service for bed frames, furniture and more, from as little as £45. If you’ve added this, you’ll receive Room of Your Choice delivery free of charge.
Recycling service: When it’s time to part ways with your old bed, we’re on hand to ensure nothing goes to landfill with our responsible recycling service. We can recycle mattresses, bed frames and furniture from just £20.
Convenient delivery slots: We know sometimes you may need a little more flexibility. Choose guaranteed morning or afternoon delivery on weekdays for just £30, or Saturday delivery for £15.
We will deliver your new purchase to your doorstep or entrance hallway free of charge, Monday to Friday. For extra convenience, why not let us look after the heavy lifting by adding our handy Room of Your Choice service for just £39. Our crew will expertly navigate any twists and turns all the way to your chosen bedroom. If you’ve added our assembly service, you’ll receive Room of Your Choice delivery free of charge.
To make things simple, you can select a convenient delivery date when completing your order or by visiting our online booking system. Just sign in and select the most convenient available date for delivery which will be between 7am and 6pm, Monday to Saturday.
If we're unable to deliver the goods on the day of delivery (for example because the specified delivery location is unoccupied) you may be charged a redelivery fee of £39.
In addition to our standard service, we understand that sometimes you may need some more flexibility. So, for just £30 we can offer a morning delivery on weekdays (between 7am and midday) or an afternoon delivery (between midday and 6pm). Saturday deliveries cost £15. Charges for each of these are in addition to other delivery services you have chosen. These aren't available on bedroom furniture, linens and bedding, and may be limited in certain postcode areas (see exclusions listed below).
Our bedding and accessories will be delivered by courier service. Items are delivered to your door usually within 7-10 working days.
The day before your delivery, we’ll send an email and text message with your 2-hour delivery window for the next day. It’s important that you’re available during this time to receive delivery. If you’ve selected our Room of Your Choice service, you’ll also need to be on hand to tell our team where to put your cosy new purchase.
Just so you don’t forget, we’ll send a reminder of your estimated time slot on the morning of your delivery. If you haven’t received anything, have a rummage through your spam folder.
Our delivery team will give you a call before 10:00am to run through what to expect when they arrive. If you’ve got any questions, they’re on hand to help. This is also a good time to let them know any helpful info, such as parking restrictions.
If we’re delivering to the room of your choice, our team will do a quick walk through of the route to your chosen room to make sure there are no pesky obstacles in the way. So that everything runs smoothly, it’s super helpful if you can clear the room and the pathway leading to it before their arrival.
To be on the safe side, it’s also a good idea to remove any wall hangings, art or displays that could potentially be damaged whilst the delivery is being made. For doorstep deliveries, this just needs to be your hallway, or if we’re delivering to your room of choice, please clear any areas our team will need to navigate through. Whilst our expert crew is committed to leaving your home in tiptop shape, being extra careful will make sure everything goes as planned. If you haven’t already, take some quick measurements to ensure there’s plenty of space for your new purchase.
If you’ve chosen our handy assembly service (good choice!), please take extra care to ensure the room is clear and there is sufficient space for our team to work their magic.
If your delivery includes pre-arranged and agreed exchange of products or product parts, the delivery team will take care of dismantling and remove any parts to be replaced.
Once your new product is assembled (exciting!), our team will take some quick snaps to show off their handywork, and ask for a signature to say you’re happy. Before heading off, they’ll tidy up any packaging to keep your home looking lovely.
Thanks for helping us make your delivery as smooth as possible!
We deliver most products using our own dedicated Dreams fleet but there are certain products that are handled by our carefully selected partners. We always aim to make the delivery experience as seamless as possible for you and when necessary contact will be made directly by our partner to arrange convenient delivery for you.
All orders made in Northern Ireland are managed by our franchise partner based in Belfast. Our UK office doesn’t have visibility of your order and, regrettably, won’t be able to assist with any product or delivery queries. Some of our products won’t be available for delivery to Northern Ireland, so please check with the store or Customer Care to avoid disappointment.
If you’ve any questions about your order or delivery, please email their really helpful Customer Care team at [email protected] or give them a call on 028 9050 8300.
We can deliver to the majority of postcodes in mainland England, Scotland, Wales, Isle of Wight and the Highlands and Islands.
However we cannot deliver to the following locations:
Guernsey, Outer Hebrides, Isle of Man, Jersey, Orkney Islands, Scilly Isles, Shetland Islands.
We also cannot deliver to the following postcodes: KA27, KA28, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43 and PH44.
We’ll pop a card through your letterbox if you’re not at home when we arrive to deliver your order. Hopefully, you’ll understand if our delivery service drivers are slightly delayed from the 2-hour timeslot you’ll get on the morning of delivery.
Our first attempt at delivery is free, but unfortunately, where you are responsible for a one or more failed deliveries, for example if you are not at home, we will need to charge you £39 for every subsequent visit.
For online and telesales orders, unless the goods are shown to be faulty, you can only return an item within 14 days from the day after delivery. Ideally, you should return the goods in their original packaging. If this is not possible, please make sure the items to be returned are suitably and sufficiently packaged to protect them while in transit back to us.
If you have used the goods or if they exhibit any signs of wear and tear or damage caused while in your possession, we shall be entitled to reduce your exchange value or refund to reflect the resulting diminution in value. If you need to arrange a collection, please contact us via our Help Centre. A collection fee of £49 will be charged to process the return.
Unfortunately, we’re unable to provide this service to our in-store customers, unless the goods are shown to be faulty. We can exchange your mattress if you are not getting on with it. Please see our 100 Night Comfort Guarantee for more information or visit the store you purchased from.
The date you’ll receive your item(s) will be shown on your confirmation order document/email. This varies depending on whether you bought an item in stock or an item that is being made especially for you. Please note that deliveries to Northern Ireland may take a little longer.
Any soft items such as pillows and duvets will be sent separately to your bed/mattress. These will normally be with you within 10 days of placing your order and you will receive a notification from Royal Mail when they are on their way!
If you need further help, get in touch with us here.
To arrange your delivery date online or to change it, you can manage your order. You can also contact the store where you placed your order or contact Customer Services. Please let us know at least 72 hours before the expected date as items are quickly sent out for delivery.
The quickest way to speak to us is via our live chat option.
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If we have not been able to answer your question through our FAQs, please call us.