Delivery
- What are your delivery options and how much do they cost?
- How do I book or change my delivery date?
- What is my delivery timeslot?
Recycling
- Do you take my old bed away and how much does it cost?
- Do I need to prepare my items prior to collection for recycling?
- Will you collect my old bed from my bedroom?
Returns & refunds
- I want to amend my order
- I want to cancel an order placed in store
- I want to cancel an order placed online or by telesales
Check your order
- I didn't receive an order confirmation
- I've applied for finance and haven't received confirmation
- What is your mattress 100-night comfort exchange policy?
Assembly
- Will Dreams assemble my new bed and how much does it cost?
- How do I add assembly online?
- Where can I find assembly instructions?
Product support
- Where can I find information on product support and repairs?
- My order is missing parts, what should I do?
- Why choose a refurbished mattress?
Opening hours
Customer services
Normal opening hours:
Monday to Thursday | 9am to 4pm
Friday | 10am to 4pm
Saturday | Closed
Sunday | Closed
Bank Holidays | 10am - 4pm
Telesales
Normal opening hours:
Monday to Friday | 9am to 8pm
Saturdays and Sundays | 9am to 5pm
Northern Ireland & ROI
Normal opening hours:
Monday to Friday 8:30am to 5pm
Contact us at:
028 9050 8300
[email protected]
Media
PR enquiries
For up to date news and information on Dreams, follow us on LinkedIn.
If you’re a journalist and would like to speak to one of the team please email us: [email protected]
Get in touch
Live chat
Speak to one of our team in seconds.
Monday to Thursday, 9am to 4pm
Friday, 10am to 4pm
Saturday, Closed
Sunday, Closed
Call us
Give us a call and we’ll be happy to help.
Monday to Friday, 9am to 5pm
Saturday, Closed
Sunday, Closed