Replace every eight years

Returns & Refunds

We really hope you're happy with your new purchase. In the unfortunate event that you are not, we're sure our smooth returns and refunds process will have you smiling again. Our service has been developed with you in mind to ensure that whatever aspect of your order needs changing, we're ready to deliver the service you expect and deserve.

 

Our Returns and Refunds Service:

Refunds

Refunds

Online orders will be refunded
within 14 days of notification.
 

Returns

Returns

We'll collect any damaged or
faulty goods from your house.
 

Amendments

Amendments

Change details of your order for
free within the first 48 hours.
 

40 Night Guarantee

40 Night Guarantee

If you're not happy with your
mattress within 40 nights,
we'll exchange it.

Delivery Details

Delivery Details

Update your details online
at www.dreams.co.uk/orders
 

Room of Your Choice

CANCELLATIONS

Orders placed online can be
cancelled up to 14 days
after delivery.

Dreams Recycling

RETURNS TO STORE

Small items can be returned
to the same store they were
purchased in, if faulty.

Divan Assembly

ONLINE EXCHANGES

Unused and wrapped goods can
be exchanged if we're notified
within 14 days after delivery.

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ORDER AMENDMENTS - ONLINE AND STORE ORDERS

CANCELLATIONS PRE-DELIVERY - ONLINE ORDERS ONLY

RETURNS AFTER DELIVERY - ONLINE ORDERS ONLY

REFUND PROCESS - ONLINE ORDERS ONLY

40 NIGHT COMFORT GUARANTEE