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I want to return an item I purchased online or by telesales

Bedding
You have 14 days from your delivery date to return any unused and unopened bedding items in their original packaging. Returns can be arranged using the Royal Mail Parcel Collect service. Contact Customer Services to initiate the return process and receive a return label.

Large items
Beds, mattresses and other large items ordered online can also be returned. Simply get in touch with our Customer Service team up to 14 days after delivery. We'll arrange collection of returned items. Please note, there'll be a £49 charge for collection. If your mattress isn't quite right, you can exchange it under our 100-Night Comfort Guarantee

Please remember that you have a responsibility to take care of the goods while they remain in your possession ready for collection.

For Northern Ireland customers
Please contact customer care on 028 9050 8300 or email [email protected]

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