Skip To Main Content text.skipToNavigation
Back to Delivery FAQs

I missed my delivery, what do I do?

If you're not at home, we'll leave a card through your letterbox.

  • First Delivery Attempt: Free.
  • Subsequent Attempts: £39 fee.
  • If you need to reschedule - Contact our Customer Services team here

For Northern Ireland customers:
Please contact our Northern Ireland team on 028 9050 8300 or email [email protected]

Live chat

Speak to one of our team in seconds.

Monday to Friday, 8am to 6pm
Saturday, 9am to 5pm
Sunday, 10am to 4pm

Call us

Give us a call and we’ll be happy to help.

Monday to Friday, 8am to 6pm
Saturday, 9am to 5pm
Sunday, 10am to 4pm