What do I do if I haven't received my delivery time slot?

Your time slot is sent by text the afternoon before your delivery.

If you haven't received it by 3pm the day before, please contact Customer Services and we'll confirm it for you.

Haven't had the morning call by 10am? Your delivery should still go ahead as planned. If you'd like peace of mind, contact Customer Services and we can check for you.

Some products are delivered by our selected partners. In this case, the partner will contact you directly to arrange delivery, and you won't receive a time slot from us.

For Northern Ireland customers:

The local delivery team will call you on the morning of delivery before 9am and give you a four-hour time slot.