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Our Customer Service team is currently experiencing higher than usual demand. If you're trying to contact us about a delivery date, please be assured that your order is being processed and we'll contact you as soon as we're able to confirm your delivery date. The quickest and easiest way to get in touch with Dreams Customer Service is via our online chat function, where a member of our team will be happy to help with your query.
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How do I make a claim on Bedcover?

This Service Contract is provided by Dreams Limited, whose registered office is Knaves Beech, High Wycombe, Buckinghamshire, HP10 9YU and Warranty Logistics Management Limited whose registered office is 63/66 Hatton Garden, London, England, EC1N 8LE (the Providers). The Service Contract is administered by MB&G Limited whose registered address is Cobalt Business Exchange, Cobalt Park Way, Newcastle NE28 9NZ (the Administrator).

When a structural fault or cosmetic damage occurs please immediately complete a claim form online.

The Administrator may provide advice, send you a suitable cleaning kit, or arrange a home visit by an authorised technician to assess the structural or cosmetic damage. Please don't attempt to clean or repair the affected product without first seeking guidance from the Administrator and using the approved cleaning kit or method recommended. Should you require assistance completing the claim form please contact the Dreams Customer Service Helpline on 0345 646 0697 (Monday - Friday from 8am to 6pm).

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