With Dreams bedcover service plan, you needn’t lose any sleep worrying about the looks, comfort and performance of your new bed, mattress or furniture. Rest assured that we’ve got everything covered, including materials, construction and workmanship, for at least the next 5 years (up to 8 years on beds).
And for even more peace of mind, it also covers scuffs, spills and stains for the first 5 years. With bedcover you can continue to enjoy a better night’s sleep in a better bed for many years to come.
Guarantee for bed frames
Structural defects in your bed or mattress for 8 years, including:
- Excessive loss of resilience or shape
- Defects to frames caused by breakage or becoming warped
- Cracking of solid wood furniture
- Bending and breakage to metal components
- Failure of motors, pistons and associated mechanisms
- Broken zips, castors, and buttons
- Separation of seams and stitching Cosmetic damage to your mattress or bed for 5 years, including: Stains - caused by:
- Food and beverages
- Ink, paint and dye
- Human and pet bodily fluids
- Cosmetics, soap and shampoo
- Wax and wax polish
- Glue and superglue
- Dye transfer from clothing and newspaper print
- Acids, bleaches, caustic and corrosive solutions and substances Cosmetic damage – caused by:
- Peeling of the finish on solid wood
- Rips, tears, burns, scuffs, scratches and punctures, including damage caused by pets
- Damage caused by pets is limited to three (3) claims during the Contract term.
- Our maximum liability under this Service contract and in respect of any claims related to a Structural event or a Cosmetic event will be the replacement cost of the Product.
- All cover under this service contract shall cease once a replacement Product has been provided.
Guarantee for furniture and headboards
At our absolute sole discretion we cover:
- Structural defects in your furniture or headboard for 5 years, including:
- Defects to frames caused by breakage or becoming warped
- Peeling of the finish on solid wood
- Cracking of solid wood furniture
- Bending and breakage to metal components
- Broken hinges, drawers, and drawer runners
- Separation of seams and stitching
- Cosmetic damage to your furniture or headboard for 5 years, including:
- Stains - caused by:
- Food and beverages
- Ink, paint and dye
- Human and pet bodily fluids
- Cosmetics, soap and shampoo
- Wax and wax polish
- Glue and superglue
- Dye transfer from clothing and newspaper print
- Acids, bleaches, caustic and corrosive solutions and substances
- Damage – caused by:
- Water, liquid or heat marks from items in normal household use
- Breakage, dents, chips, scratches or
- Breakage, scratches and chips of glass or mirrors occurring during normal household use
- Rips, tears, burns, scuffs, scratches and punctures, including damage caused by pets* * Damage caused by pets is limited to three (3) claims during the Contract term.
- Our maximum liability under this Service contract and in respect of any claims related to a Structural event or a Cosmetic event will be the replacement cost of the Product.
- All cover under this service contract shall cease once a replacement Product has been provided.
General guarantee
At our absolute sole discretion we will not pay the costs arising from:
- Any damage (structural or otherwise), soiling or staining caused:
- prior to or during delivery
- during subsequent disassembly/assembly or in transit due to relocation of the Product
- to Products used for rental/sublet or commercial purposes, or furniture in storage or transit;
- by or resulting from misuse, mishandling, abuse, neglect, violence or vandalism;
- by or resulting from deliberate damage by any person, including children;
- removal of stains caused by a build up of perspiration, hair and body oils;
- by accumulated multiple stains or any unidentifiable stain;
- by any spill or stain not attended to in a manner described by the administrator;
- by any spill or stain incurred when the mattress has not been properly covered by the mattress protector provided by Dreams with this Service contract for mattress purchases, or a protector of equivalent quality and moisture resistance;
- by fire, fibre damage, smoke, ash, flood, wind, lightning, the act of sunlight, oxidisation, or any other natural disaster;
- by any other cause not specifically mentioned under What is Covered in the full T&Cs.
- Removal of odours even when caused by a stain;
- Stains & damage that are consistent with wear and tear or anything that happens gradually;
- Damage caused by insects, non domestic animals or wild birds;
- The use or application of cleaning substances or materials other than those provided;
- Fading, effect of sunlight or non-colour fast materials;
- Use of the product in a manner other than that intended by the manufacturer;
- The costs of certain repairs on specific beds if the users are over the manufacturer’s recommended maximum weight; in particular, adjustable beds will not be covered by this Service Contract if the users are over the manufacturers recommended maximum weight, or over 115 kilograms where no recommendation is provided.
- In the case of Television beds with built-in televisions or fittings to accommodate televisions, only the bed and fittings, including the lift mechanism are covered by this Service contract and not the television or any ancillary electrical products whether attached to the television or otherwise included within the bed frame.