Up to 50% off Super Savers event PLUS free delivery on all orders!
To arrange your delivery date online or to change it, you can manage your order by clicking here or through your account . You can also contact the store where you placed your order or contact Customer Services. Please let us know at least 72 hours before the expected date as items are quickly sent out for delivery.
Absolutely no worries! If you placed your order in-store, we’ll be happy to amend it for free within the first 72 hours. After this, we may have to charge up to 20% administration fee for some items if they have already been ordered with our suppliers.
If you’d like to go ahead, please get in touch.
We aim to help make your sleep life as easy as possible in whatever way we can. So, if you’d like us to assemble your new bed for you inside your home, we’d be delighted to!
You’ll just need to clear the entrance and the way to your desired room and we also ask you to carefully measure hallways, staircases and doorways to check your new item will fit through easily.
The time it takes to assemble your bed varies depending on the type. A divan should take less than 10 minutes, a regular bed frame about 30 minutes to 1 hour, and more complicated beds such as TV beds may take up to a couple of hours. If you purchase our assembly service (available at the checkout), the delivery team will remove all packaging and whisk it away to be recycled.
If you decide you’d like us to assemble your order so you can kick back and relax, simply contact us to add on this service. Please be aware that doing so may affect your delivery date and that further charges apply.
Online and telesales customers can exchange or return items when they don’t fit if they’re still in their original packaging and you inform us within 14 working days of delivery.
In-store customers are given a different set of terms at the point of sale. You can view these by clicking here.
If, upon delivery, your goods do not fit, fear not, we are here to help. Just get in touch with us here and we will help as best we can to find something that is suitable. Please note that for some items, we may need to charge an administration fee to cover the cost of replacing your goods.
If you want to amend your order in any way, please contact us. Please note that certain items have cancellation fees.
You can pay any outstanding balance on your order by entering your order details here, by contacting us, or by visiting the store where you placed your order.
To make payments of your finance agreement you’ll need to contact the company your finance agreement is with and they’ll be happy to help.
If you’ve placed your order online, you’ll have 14 working days to tell us if you don't like your goods. You'll then be able to exchange or return them if they’re still in the original packaging, with a collection fee of £49. Orders placed in-store are subject to our normal terms and conditions.
For online and telesales orders, you can only return an item within 14 days from the date of your delivery, providing you still have the original packaging, the item is in pristine condition, and it has not been slept on. If you need to do this, please contact Customer Services. A collection fee of £49 will be charged to process the return.
Unfortunately, we’re unable to provide this service to our in-store customers and are only able to exchange mattresses. Please see our 100 Night Comfort Guarantee for more information or visit the store you purchased from.
Your sleep quality means everything to us at Dreams. We understand that finding the right mattress for you is essential to getting a great night’s slumber. It’s why we offer the opportunity for you to swap any mattress you buy for another one if you find it uncomfortable after the first 30 and up to 100 days.
We ask that you wait at least 30 days because it's likely you sleep in the same position every night and it’s normal for your mattress to adapt to the contours of your body. It’ll settle in pressure-point areas, which means the fillings are doing the job they’re designed to do – supporting you where need it most.
The 100-Night Comfort Guarantee covers all mattresses, including adjustable, made-to-measure, Blue-cross and ex-display mattresses. It does not apply to bed frames, divans, adjustable or ottoman bases.
If you choose a higher-priced alternative, you’ll be charged the difference in price. However, if you’d prefer a lower priced mattress, we will refund the difference with Dreams vouchers, which can be redeemed against future purchases in-store or via our telesales team.
There’s a collection and re-delivery charge of £49 for each exchange.
We do need the original or returning mattress to be kept in good condition (not marked, mis-used or soiled in any way), so you’ll need to use a mattress protector.
Now that you've read all the boring stuff, click below and we will take care of the rest!
Arrange my Comfort Guarantee exchange now
We’re only ever happy when you’re happy. So, if you’re not finding your mattress comfortable, there’s no need to lose sleep over it – we've got you covered!
Unfortunately, we’re unable to provide this service to our in-store customers and are only able to exchange mattresses. Please see our 100 Night Comfort Guarantee for more information or visit the store you purchased from
We’re so sure our bed prices can’t be beaten, we’ve decided to put our money where our mouth is. So, if you spot the same bed in another retailer's showroom at a cheaper price, we’ll refund you the difference, plus an extra £10! This offer doesn’t apply to 'online only' retailers and outlet stores.
Our Price Promise is subject to us confirming the lower price, and only applies to undelivered beds and bedroom furniture for a period of 28 days after your purchase. We’re unable to extend this offer to clearance items.
The quickest way to speak to us is via our live chat option.
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If we have not been able to answer your question through our FAQs, please call us.
