Returns and Refunds
My product is damaged or faulty
If you have bought a large item such as a bed or mattress which is damaged or faulty and would like to return it, we will be able to arrive at your home and take your item away. All we ask is that your item is in perfect condition and in its original packaging (you can open the packaging to inspect your item).
To arrange a suitable day for us to pick up your item, contact the store you placed your at or call 0344 292 0000.
For online and telesales orders, you can only return an item within 14 days from the date of your delivery.
For smaller items such as pillows and bed linen, simply take it back to the store you ordered it from where we will be happy to assist you. If you bought online, you can return it within 14 days by calling 0344 292 0000. We will advise you on where and how to post your item back as well as help you with arranging a replacement.
We also accept clearance items and display models on the same conditions as above.
We will refund you as soon as you let us know that you want a refund or from the date that we receive your item back. Online orders will be refunded within 14 days of notification prior to delivery or 14 working days from the date we recieve your item.
You will be refunded on the card that you used to pay for your item or refunded by cheque if you paid in cash or by cheque.
If you bought the item as part of a linked saving offer (e.g. buy a bed for £999 and get £200 worth of free bedding), you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £799 to cover the price of the bedding as you no longer qualify for the offer.
If you participated in a 'multi buy' offer (e.g. 3 for the price of 2) and return part of this order then any saving that you would have made will be deducted from your total refund.
I've changed my mind & my order has not been delivered
For orders placed in store we can amend your order penalty free within the first 48 hours, after this time an administration fee of 20% will be charged.
Please call our Customer Services team on 0344 292 0000 where the team will be happy to help.
You will be put through to a member of our Customer Service team who will be happy to help you with your order.