We really hope you love your new mattress. In the unlikely event that you don't get on with it, we really hope you're happy with your new item(s). In the unfortunate event that you're not, we're sure our smooth returns and refunds process will have you sleeping soundly. Our service has been developed with you in mind to ensure that whatever part of your order needs changing, we're ready to deliver the service you expect and deserve.
If you've placed your order online, it can be cancelled. We'll make sure to refund you within 14 days from letting us know. You'll be refunded on the card or payment method that you used to place your order. Unfortunately, we're unable to offer this service to our in-store customers.
If you need to return any items, we're here to help. You have 14 days from your delivery date to return any items you've purchased online.
You can return any bedding items within 14 days as long as the items are unused and unopened in their original packaging.
Beds, mattresses and other large items ordered online can also be returned. Simply get in touch with our Customer Service team up to 14 days after delivery. We'll arrange collection of returned items. Please note, there'll be a £49 charge for collection.