To help us to take away your mattress to be exchanged as quickly and safely as possible, we’ll ask you to wrap and seal it in the green bag we’ll send out to you in advance.
If you don’t receive your bag within 48 hours of your exchange date, please get in touch with our Customer Services team, who’ll arrange for another set to be sent and advise you of your other options.
You’ll need to make sure the mattress is wrapped, sealed and ready before the delivery team arrives. Super-king (6-feet wide) mattresses are too big to be entirely covered by the bag. To wrap these, please slit the side of the bag and seal it with sticky tape on the edge that sticks out.
How to prepare for a mattress collection (for returns)
Please wrap the mattress to be collected in the clear bag provided by us. Seal it up with sticky tape.
Super-king (6-feet wide) mattresses are too big to be entirely covered by the bag. To wrap these, please slit the side of the bag and seal it with sticky tape on the edge that sticks out.
Contact Customer Services via live chat, email firstname.lastname@example.org, or by phone 0800 652 6750. Our working hours are from Monday to Saturday, 9am to 5pm
Mattress movement is normal
Because you most likely sleep in the same position every night it’s normal for your mattress to adapt to the contours of your body. It’ll settle in pressure point areas and this simply means that the fillings are doing the job they’re designed to do – supporting you where you need it most. As part of our 40-Night Sleep Guarantee, if between 30 and 40 nights of use you’re not satisfied with the comfort of your mattress, we’ll exchange it for an alternative mattress in the same size (full terms and conditions can be viewed at: dreams.co.uk/help).
Check out our mattress care guide for tips on how to keep your mattress in tip-top condition for as long as possible.