Replace every eight years

Pocket Plus Pocket Spring Pillow - Firm

A unique pocket spring system encased in soft hollow fibre filling, this Pocket Plus Spring Pillow will support your head and neck whilst sleeping.

SKU# 719-00092

Only £ 29.99
In stock - Delivered within 5 working days
 

Specifications:

  • Pocket sprung
  • Hypo-allergenic
  • Ideal for side sleepers

What's included:

  • 1 pocket spring pillow

    A unique pocket spring system encased in soft hollow fibre filling, this Pocket Plus Spring Pillow will support your head and neck whilst sleeping.

Product code: 719-00092

Dimensions: H18cm x W71cm x L46cm
Pocket Plus Pocket Spring Pillow - Firm is rated 4.020833333333333 out of 5 by 144.
Rated 5 out of 5 by from Brilliant service Dreams have brilliant staff, they are always there for you even after your bed is delivered to make sure there is not any problems with your bed.
Date published: 2016-09-16
Rated 1 out of 5 by from Awful If you want a bad nights sleep and wake with a neck ache everyday, rush out and buy these very overpriced pillows
Date published: 2016-09-10
Rated 5 out of 5 by from brilliant pillows i bought this a few months ago and am sooo pleased with them.
Date published: 2016-09-08
Rated 3 out of 5 by from Well made Think its doing it's job. "Can't get my 13yr old out of bed"
Date published: 2016-09-02
Rated 5 out of 5 by from Excellent mattress I bought this mattress a month ago. It's the best mattress I have ever had. Very importance and stays cool. A real problem in the past for my husband. He's now sleeping much better. I have a significant back problem and it is great. I wake up feeling refreshed and no discomfort in the night.
Date published: 2016-08-29
Rated 3 out of 5 by from NOT SO GOOD THIS WAS BOUGHT A FEW WEEKS AGO NOW AND I AM DISSAPPOINTED AS IT WAS TO REPLACE ANOTHER THAT I HAD HAD FOR AROUND18MONTHS AND SEEMED TO NEED REPLACING.THE NEW ONE IS NOWHERE NEAR AS GOOD AS THE FIRST ONE I BOUGHT,SO IT IS JUST KEPT AS A SPARE PILLOW
Date published: 2016-08-16
Rated 1 out of 5 by from Very uncomfortable I bought this around 3 weeks ago now and I still don't like it, it's very uncomfortable, waste of money
Date published: 2016-07-31
Rated 5 out of 5 by from The best thing ever for me, not for my husband I have given this five stars, since I'm writing the review. My husband and I bought one of these each when we bought our new mattress. It is the very best pillow I have ever slept on. It's rock solid, which is what I want from a pillow because I dislike poofy pillows where your head sinks right in. I like strong support and no fabric in my face. I have more neck mobility and much less neck pain than I did when using my previous, more traditional pillows, which is fantastic. Unfortunately, my husband didn't get on with his at all and has gone back to using his original pillows, because it was too hard and the edge too sheer. I know what he means, it does feel like your head could roll right off the edge. This review has turned out weird and not very helpful, sorry about that. Basically, it's a very strange feeling pillow, feels odd to sleep on, it's very hard, I don't think it's for everyone, but I absolutely LOVE it.
Date published: 2016-07-29
  • 2016-09-19T06:49CST
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Delivery

  • We deliver to most postcodes in Mainland England, Scotland, Wales, the Isle of Wight and Northern Ireland.*
  • At the checkout you will be able to select your chosen delivery date before you complete your order.
  • Deliveries to the IV and AB postcodes are serviced by one of our delivery partners - you will receive a call 7-14 days of your chosen date to arrange delivery to your home.
  • BASIC DREAMS DELIVERY SERVICE - FREE
    • Available for online orders only. This is our basic service which delivers to your doorstep only. Excludes furniture orders.
  • STANDARD DREAMS DELIVERY SERVICE - £39.00 or Free when you add Assembly
    • With our standard service the Dreams two-man delivery team will take your order to the room of your choice.
    • If you order a Divan or Mattress we will unpack and recycle the packaging (please note bed frame unpacking requires the Assembly Service, available to select at checkout)
    • Delivery days with this service are Monday to Saturday between 8am and 6pm.
    • We will call you on the morning of your delivery date and provide you with a 2 hour time slot.
  • FURNITURE DELIVERY - £39.00
    • Furniture orders are delivered separately to other items you may have ordered and arrive direct from the supplier to you, usually within 10 weeks.
    • After placing your order, you will receive a call from our nominated supplier who will agree a convenient date and give you a 2 hour delivery slot.
    • Most furniture will be delivered, unpacked and assembled in the room of your choice although there are some furniture items that will not be assembled - for these products we will advise you before you place your order.
  • Bedding will normally be delivered within 5 working days by a courier, free of charge.
  • Furniture will be delivered by a 3rd party supplier who will contact you directly to book your delivery date (normally within 4 - 10 weeks).
  • * For deliveries to Northern Ireland you will receive a call to arrange delivery of your goods as soon as they arrive at the Belfast depot (usually within 28 days).

Further Delivery Information

Returns, Refunds and Amendments

  • To amend to your order in any way, please call 0344 292 0000
  • We want you to be happy with your purchase. If not, for online purchases you are entitled to a full refund if you request one in writing within 14 days of receipt. Please note that a collection fee of £39 will be deducted from your refund.
  • For refunds and exchanging items, it's important that returned items are in pristine condition, so please take care of them and where possible ensure they are in their original packaging.
  • To make sure that you chose the right mattress or divan, we offer a 40 Night Comfort Guarantee that allows you to sleep on your mattress for up to 40 nights. If its not right for you, you may exchange it for an alternative, as long as you inform us within the 40 nights from the date of delivery. (Collection charges apply). Certain goods may be subject to a cancellation charge.

Further Returns & Refunds Information

     

    With a one off payment, this guarantee will cover you for the next 8 years including accidental damages.

    • What is Covered?

      At our absolute sole discretion we cover:

      Structural defects in your bed or mattress for 8 years, including:

      • Excessive loss of resilience or shape
      • Defects to frames caused by breakage or becoming warped
      • Cracking of solid wood furniture
      • Bending and breakage to metal components
      • Failure of motors, pistons and associated mechanisms
      • Broken zips, castors, and buttons
      • Separation of seams and stitching

      Cosmetic damage to your mattress or bed for 5 years, including:

      Stains - caused by:
      • Food and beverages
      • Ink, paint and dye
      • Human and pet bodily fluids
      • Cosmetics, soap and shampoo
      • Wax and wax polish
      • Glue and superglue
      • Dye transfer from clothing and newspaper print
      • Acids, bleaches, caustic and corrosive solutions and substances
      Cosmetic Damage – caused by:
      • Peeling of the finish on solid wood
      • Rips, tears, burns, scuffs, scratches and punctures, including damage caused by pets*

      * Damage caused by pets is limited to three (3) claims during the Contract Term.

    • Terms & Condition

      This Service Contract is provided by Dreams Limited, whose registered office is Knaves Beech, High Wycombe, Buckinghamshire, HP10 9YU and Warranty Logistics Management Limited whose registered office is Sutherland House, 3 Lloyds Avenue, London, EC3N 3DS.

      For the avoidance of doubt this is a contract for the provision of specific services supplied at our absolute sole discretion. It is not a contract of insurance, a guarantee or an insurance policy.

      This service contract applies only to adjustable beds (including motors), divan sets, mattresses, bed frames, TV Beds including lifting mechanisms (but not the televisions), furniture and headboards and is supplementary to the manufacturer’s guarantee which must always be used before claiming.

      Full terms and conditions will be provided by email following your purchase, or may be obtained from the Administrator c/o MB&G Insurance Services Ltd, Howard House, Howard Street, North Shields, NE30 1AR or visit www.dreams.co.uk/servicecontracts .

    • What is Provided?
      • A repair service in the event of a valid claim of the goods not related to normal wear and tear of usage.
      • A repair service without charge up to a cost equal to the original purchase price paid for the product.
      • All repairs are provided by Dreams and Warranty Logistics Management approved repair agents.
      • If we decide your product cannot be repaired or is uneconomical to repair, we will replace it with the same product. Should that specific product no longer be available we will provide an alternative product of equivalent specification or at our absolute sole discretion we may opt to make a money allowance.
    • What is Not Covered?

      At our absolute sole discretion we will not pay the costs arising from:

      1. Any damage (structural or otherwise), soiling or staining caused

      • prior to or during delivery;

      • during subsequent disassembly/assembly or in transit due to relocation of the Product

      • to Products used for rental/sublet or commercial purposes, or furniture in storage or transit;
      • by or resulting from misuse, mishandling, abuse, neglect, violence or vandalism;

      • by or resulting from deliberate damage by any person, including children;
      • removal of stains caused by a build up of perspiration, hair and body oils;

      • by accumulated multiple stains or any unidentifiable stain;

      • by any spill or stain not attended to in a manner described by the administrator;

      • by any spill or stain incurred when the mattress has not been properly covered by the mattress protector provided by Dreams with this Service Contract, or a protector of equivalent quality and moisture resistance;
      • by fire, fibre damage, smoke, ash, flood, wind, lightning, the act of sunlight, oxidisation, or any other natural disaster;
      • by any other cause not specifically mentioned under What is Covered in the full Terms & Conditions.

      2. Removal of odours even when caused by a stain;

      3 Stains & damage that is consistent with wear and tear or anything that happens gradually;

      4. Damage caused by insects, non domestic animals or wild birds;

      5. The use or application of cleaning substances or materials other than those provided;


      6. Fading, effect of sunlight or non-colour fast materials;


      7. Use of the product in a manner other than that intended by the manufacturer;


      8. The costs of certain repairs on specific beds if the users are over the manufacturer’s recommended maximum weight; in particular, adjustable beds will not be covered by this Service Contract if the users are over the manufacturer’s recommended maximum weight of 115 kilograms;

      9. In the case of Television Beds with built-in televisions or fittings to accommodate televisions, only the bed and fittings, including the lift mechanism are covered by this Service Contract and not the television or any ancillary electrical products whether attached to the television or otherwise included within the bed frame.

    • Limitations
      • The services will be provided for products bought and used in the UK, the Isle of Man and the Channel Islands
      • This service contract shall be governed by and construed in all respects in accordance with the laws of England and each party hereby submits to the non-exclusive jurisdiction of the English Courts
      • This service contract is non-transferable except with the express agreement of the Administrators for which a fee may be levied;
      • If payment or replacement is made because the product is considered uneconomical or not possible to repair, the service contract ceases and we retain the right to take possession of the product/dispose of it
    • What to do if your Product requires a Repair?

      When a structural fault or cosmetic damage occurs please contact the Administrator on the number below as soon as possible for instructions before attempting to clean or repair the affected product. You should only clean the affected product following the direction from the Administrator, and by using the approved cleaning kit or method recommended.

      Customer Service Helpline on 0344 292 0000 (Monday – Friday 9am to 5pm).

      The Administrator will assess the validity of your claim against the criteria of the Service Contract and attempt to resolve your claim by offering cleaning advice and where applicable, despatch an approved cleaning kit. If this does not resolve the problem then an authorised technician will visit your home.

      You may also write to the Administrator c/o MB&G Insurance Services Ltd, Howard House, Howard Street, North Shields NE30 1AR:

      Or email [email protected]

    • Complaints Procedure

      In the unlikely event of dissatisfaction occurring under this service contract, please write to:

      Managing Director, Warranty Logistics Management Limited, c/o MB&G Insurance Services Ltd, Howard House, Howard Street, North Shields NE30 1AR

      Or email [email protected]

    • Refund and Exchange Policy

      We hope that You are happy with the support that this Service Contract provides. However, if after reading this Service Contract, it does not meet Your requirements, please return it to Dreams Limited, c/o the Administrator within forty-five (45) days of issue and We will refund Your fees in full. No refund of fees will be considered if a claim has been made under Your Contract.

    • General

      Full terms and conditions will be provided by email following your purchase, or may be obtained from the Administrator c/o MB&G Insurance Services Ltd, Howard House, Howard Street, North Shields NE30 1AR

      Or email [email protected]

      All services under this service contract are provided at the absolute sole discretion of Warranty Logistics Management Limited whose registered office is at Sutherland House, 3 Lloyds Avenue, London, EC3N 3DS.  Full terms and conditions are available at www.wlm-uk.eu

      This service contract does not affect your statutory rights – English law applies

      *Damage caused by pets is limited to three (3) claims during the Contract Term