10 Year Guarantee
What is the 10 Year Guarantee?
At Dreams we understand that buying a bed or mattress is a big and long lasting purchase so we want to make sure that your bed and mattress gives you comfort for years to come.
We provide a 10 year guarantee so that if within 10 years you find a fault with your item, we will organise for a repair, a like-for-like exchange. The guarantee covers materials, construction and workmanship of your purchase. The 10 Year Guarantee needs to be purchased.
At the end of the 10 year guarantee period, you will receive a 10% discount off the purchase of your next new bed.
What products does it apply to?
The 10 Year Guarantee applies to bedsteads, mattresses, divans and TV Beds (excluding the TV) and adjustable divans.
Bedroom furniture, TV's and sofa beds are excluded from the guarantee.
I want to make a claim
If you find a fault with your item, please call 0844 292 0000.
Make sure you have your order number and guarantee number ready at hand. You can find both numbers on the confirmation order document you received from the store you purchased from, or on the confirmation email sent to you if you purchased online or by phone.
We will then discuss the condition of your bed or mattress. If there is a functional failure not related to general wear and tear, then we will repair your item without any charge up to or equal to the price you paid for your item. If the product cannot be repaired or it is deemed too uneconomical to repair, we will replace it with the same item. If your original item is no longer available, it will be replaced for a like-for-like item.
For more information on what faults are covered and limitations of the 10 Year Guarantee, please see our Terms and Conditions.
40 Night Comfort Guarantee
The Dreams 'Comfort Exchange' is offered as an additional service to underline our commitment to providing a great night's sleep.
- The '40 Night Comfort Exchange' allows a no quibble replacement at anytime but must be requested before 40 nights have lapsed from delivery of the original product.
- If the mattress is proving uncomfortable, it can be exchanged for an alternative mattress of the same size. In the event that a higher priced alternative is selected, then any difference in price must be paid at the time of re-selection. We are unable to refund any difference in price if a lower priced product is selected.
- Re-delivery charges will be applied and 'Comfort Exchanges' are limited to one exchange per product ordered.
- All we ask is that the original mattress must be kept in good condition (not marked, mis-used or soiled in any way) so we insist on the use of a mattress protector.
We are confident that we offer the lowest price on any bed. If you see either the same bed or a bed with very similar specifications produced by the same manufacturer at a cheaper price, we will refund you the difference in price. On top of that we will also give you an additional £10.
Our Price Promise only applies to beds and bedroom furniture items for a period of 28 days after your purchase. Please note that we are unable offer our Price Promise for clearance items.