FAQ
If you have any questions that aren't covered below, don't hesitate to get in touch, we're looking forward to hearing from you.
CUSTOMER SERVICE FAQ
I can use a keyboard and I know my way around a PC. But what happens if I can’t get to grips with some of the technology?
First and foremost, we’re looking for people with good communication and interpersonal skills. If you’ve got basic PC skills, our training will do the rest.
I’ve heard customer service departments can be really target driven. Is this true?
We’ve got targets to meet, but we’re more focused on providing high quality, world-class customer service than simply making sure we answer a certain number of calls each day. You have lots of opportunities to get away from your desk and away from the phones too - so you should never feel as though we’re placing unreasonable demands on you.
What are the working hours like? Will I have to work Saturdays and Sundays or is there some flexibility?
We have a variety of shift patterns to suit most working patterns; however like all good service providers it's important that we're available when our customers need us. That means a lot of our shifts include a combination of evenings or weekends.
I like working in a sociable environment. I’m worried working in a headset all day will leave me feeling isolated.
Never fear. Dealing with call after call can be draining. So every contact centre has break out areas where you can relax and chat. We also make sure that your day has some variety. For example, some training or a one-to-one can also give you some time away from your desk.
What happens if I make a mistake will training be provided?
We’re only human and we all make mistakes every now and again. So we won’t mind. But we will make sure you’ve got the training you need to avoid making that mistake again. If you still need time to regain your confidence, your Team Managers can listen in on calls, help you out and step in with difficult queries.
Do you recruit students?
Yes, in some roles. We often have opportunities to work part-time to fit around your study or on short-term contracts such as in summer holidays or over Christmas.
Manufacturing FAQ
What level of experience and knowledge is required to work at the Dreams Bed Factory?
A very high percentage of people are offered employment as a result of their ability to demonstrate a high level of commitment and loyalty - not forgetting a positive approach. Personal attributes are considered equally as important as transferable skills.
Will I get the opportunity to develop my skill range once employed at the Bed Factory?
The manufacturing staff are referred to as GPO’s (General Production Operatives) this allows us to train and multi skill in line with the business needs thus ensuring a fully flexible workforce.
Do you hold any social events?
On occasion employees are invited to team building events - it is believed that team spirit, trust and loyalty are developed during social interaction with colleagues.
What kind of job security can you offer me?
In the modern age job security is very difficult to guarantee, however Dreams has been established 20 years during which time growth has continued. Currently the manufacturing division continues to “buck” the trend as the demise of UK manufacturing continues
Application Process FAQ
Can I apply by post rather than online?
We accept applications made in person or posted to the location where the vacancy is – you will need to request and complete an application pack. All applications should be sent to:
HR Dept, Dreams Plc, Knaves Beech, High Wycombe, HP10 9YU
Can I email Dreams with a question or to follow up my application?
If you have registered with us as a general applicant, we will contact you when your experience and skills match a vacancy.
If you have a query relating to your application you can contact us at: recruitment@dreams.co.uk
Can you tell me if you have any new store opening close to me - where can I find out details on your recruitment for this?
The Store Locator section of this site provides details of all our new stores as well as those that are opening soon. The vacancy section of this site will alsoshow the roles we are recruiting for, for each new store.
Can I apply for more than one role?
Yes, but although the selection criteria may be similar. Please think about the type of role that will suit you best.
Can I apply if I don't have a full work-permit?
No. We can only consider applications from those with a full and valid permit to work in the UK.
What can I expect at an interview?
Friendly people and lots of questions. We'll want to know all about your background and whether your skills match the role for which you're applying. Of course, interviews work two ways, so you'll be encouraged to ask questions about Dreams also.
When could I expect to start?
If you are successful at interview and are offered the position, you will be invited to an induction day on your next available Monday at your local Dreams training academy.
Will I have to wear a uniform?
If you work in store or as part of the Distribution team, you'll will wear a uniform, At head office, dress is 'business' most of the week and casual on Fridays.