Delivery Information

 

Costs
Where do you deliver to?
When do you deliver?
Do you do Express Delivery?
When will my items be delivered?
Can I split my deliveries?
What happens after I place my order?
Preparing for my delivery
What happens if I am not at home when my item is delivered?
What happens if my item doesn't turn up on the day?
I want to change my delivery date
I want to change my delivery details

Costs

Enjoy FREE DELIVERY* on all online orders. Saturday delivery available on beds & mattresses delivered by Dreams for a £20 supplement, £15 for headboards and £5.99 for bedding.

 

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Where do you deliver to?

We deliver to most postcodes in Mainland England, Scotland, Wales, the Isle of Wight and Northern Ireland. For more details please see our Terms and Conditions.

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When do you deliver?

We deliver from Monday to Saturday usually between 7am - 6pm.

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When will my items be delivered?

You will receive your item as indicated on your confirmation order document/ email. This varies depending on whether you bought an item in stock or an item that is being made especially for you. Please note that deliveries to Northern Ireland may take longer.

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Can I split my deliveries?

In some cases it is possible to split deliveries. To find out more, call 0344 292 0000.

For split orders you will need to pay an additional delivery charge. For standard orders, the typical delivery charge covers one delivery service and the date you book will cover all items of your order.

If you have ordered furniture in addition to other items, your furniture is likely to arrive separately. Once you have a date for delivery from the furniture supplier, please contact your local store and we will endeavour to match the date of your delivery wherever possible.

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What happens after I place my order?

If you have bought in store you will receive an order confirmation document advising you of the next steps. We will then shortly get in touch to arrange a delivery date that suits you.

If you bought online you will receive a confirmation email which will include your order number, address and details of the items you bought.

If no delivery date has been selected, we will then contact you shortly with an available date as soon as your item is ready.

If you have ordered a furniture item, you will receive written confirmation to provide more information regarding your delivery. In some cases your delivery will be directly from Dreams whilst on some ranges you may receive delivery directly from our nominated supplier.

On the morning of delivery we will call you before 10.30am and give you a 2 hour time slot. When your bed arrives our delivery drivers will take your bed, mattress or furniture piece to the room of your choice.

If you have ordered assembly for your bed or headboard, we will assemble your item for you. Certain beds including Ottomans, cabin beds, bunk beds and beds with drawers will be assembled by a separate third party.

For those furniture items that include white glove delivery service, you will receive a call from our nominated supplier who will agree a date and give you a 2 hour delivery slot. Your furniture will then be delivered, unpacked and assembled in the room of your choice. For added convenience we will even take away the packaging so you can sit back and enjoy your new bedroom decor.

If you haven't ordered assembly you can find a range of easy-to-follow assembly instructions online.

If you have paid for the 'old bed or mattress recycling' option, we will then take away your old bed and mattress and send it to be recycled. All we ask from you is to wrap up and seal your old bed or mattress in the green bag. The green bag is given to you by the store when you buy your bed or mattress, or sent out to you if you have ordered online or by phone.

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Preparing for my delivery

You can help make your delivery service swift and easy with a few simple preparations.

Firstly we advise that you measure the widths of doors and hallways against the product dimensions so you can be sure it will fit through smoothly. We also advise that any hanging pictures and delicate ornaments are stored away in a safe place, and that entrances are made clear.

Once the item has been delivered check it for any scratches, dents or faults. If you happen to find a fault let us know before you accept the delivery.

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What happens if I am not at home when my item is delivered?

If we have booked a delivery date with you and you are not in when we arrive to deliver we will leave you a card.

Please note that the 2 hour timeslot given on the morning of delivery is an approximate window as it is possible for our drivers to be slightly delayed.

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What happens if my item doesn't turn up on the day?

In the rare event that your item cannot be delivered on the day you requested, we will contact you the day before or earlier to let you know and rearrange another suitable day.

In exceptional cases where this does not happen, please either contact your local store or call our Customer Service team on 0344 292 0000.

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I want to change my delivery date

To change your delivery date simply contact the store you placed your order or visit www.dreams.co.uk/orders or or call 0344 292 0000.

Please let us know at least 48 hours before the expected date as items are quickly sent out for delivery.

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What do I do if I wish to change my delivery address?

This is usually no problem but we do need as much notice as possible, and it may increase the delivery time for your goods..

For security reasons and to protect both you as our customer as well as our business we do need to see some proof of address in order to amend your delivery address and this MUST include the person whose name is on the order, and the address you wish the order to be delivered to.

Accepted forms of proof include:

  • Tenancy Agreement
  • Mortgage offer letter
  • Bank Statement
  • Utility bill

Passports and driving licenses are not valid forms of id.

Proof can be submitted in a number of ways:

  1. It can either be taken into any store along with your order number where you will be asked to complete and sign a disclaimer giving us permission to deliver to an alternative address
  2. It can be scanned and emailed to us at customerservices@dreams.co.uk please remember to include your order number.
  3. It can be fax to us at 01628 555939 again, please remember to include your order number..

Please try to contact us as soon as possible as your delivery may be delayed to up to 10 days.