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Connoisseur Pocket Sprung Mattress - Medium

If you prefer a softly supportive mattress, our Connoisseur offers you a medium level of support with an additional layer of supremely comfort able memory foam.

SKU# 131-00311-configurable

Only £ 1,099
Made to order
 

Specifications:

  • 2500 pocket spring pillow top mattress
  • Key fillings: 100mm Memory Foam
  • Hand-tufted
  • No need to turn
  • Comfort Grade – Medium
  • Made in the UK

What's included

  • Package 1: Connoisseur Pocket Spring Mattress

    Our Connoisseur mattress holds a generous 2500 pocket springs in our king size option, combined with a sumptuous 100mm 'pillow top' layer of gently supportive Memory Foam.

    The Memory Foam moulds to the contours of your body to keep you comfortably positioned, while two layers of foam encapsulated pocket springs provide you with luxurious support across the whole mattress, eliminating 'roll together' to help you enjoy a restful night's sleep.

    For a soft and sumptuous night's sleep, our Connoisseur is the ultimate choice.

    All of our Memory Foam Mattresses comply with UK Fire Safety Regulations.

    For incredible value, why not upgrade to our Connoisseur Divan Set.

Product code: 131-00311

3'0 Single: H29cm x W90cm x L190cm
4'6 Double: H29cm x W135cm x L190cm
5'0 King: H29cm x W150cm x L198cm
6'0 Super King: H29cm x W180cm x L198cm
Connoisseur Pocket Sprung Mattress - Medium is rated 4.3433 out of 5 by 67.
Rated 5 out of 5 by from Connoisseur Picket Sprung Mattress Delivered 9th January and all I can say is Freakin' Awesome ... What a fantastic comfortable delightful nights sleep .. Done wonders for my aches and pains, infact what aches and pains. Never loved going to bed so much
Date published: 2016-01-24
Rated 5 out of 5 by from great bed I have had this bed for a few month now and I love it , it is so comfortable and I have not had a bad nights sleep ever .
Date published: 2016-01-11
Rated 1 out of 5 by from Connoisseur Have had this mattress just over 3 years, was good for 1st 2 years, but then stated to sag on both sides leaving a big high point on each side and in the middle, the dip is about 30mm and now gives no support to my back and is very uncomfortable. We are not over weight, I way 90kg and my wife about 70kg. We have had the company back out to see if it could be changed under the five year warranty, but was told the sagging was not bad enough to be covered and they would not exchange. Not happy we have the expense of having to buy new mattress within 4 years.
Date published: 2016-01-10
Rated 5 out of 5 by from Had for nearly 2 years now and still amazing Love this so much, so glad we spent a bit more than we really wanted to, it's been worth it..
Date published: 2015-11-23
Rated 5 out of 5 by from So Comfy! having spent over a month sleeping on our new mattress, it is an absolute delight. Initially it was firmer than expected but as we've used it it has softened and settled into the most comfortable mattress we've known. It is a much deeper mattress than we had previously so we've had to replace the bottom sheets but this is no real problem.
Date published: 2015-10-22
Rated 5 out of 5 by from Mattress Great, very comfortable, a bit expensive and it would be easier to rotate, move if there were handles on the sides
Date published: 2015-10-12
Rated 5 out of 5 by from Extremely comfortable We bought the Connoisseur Pocket Sprung Mattress/Medium approximately 4 weeks ago, it was the best decision we made. Have slept great since, no aches or pains!
Date published: 2015-09-29
Rated 5 out of 5 by from Brilliant Bed so comfy the Connoisseur So Happy we bought this King Size Mattress, we got to try in store with others but this was the one for us, it is a really nice deep Mattress with the memory foam & on top of 2500 pocket springs, it took us about 7 days to get adjusted from old to new we even now took of our electric blanket as found it does get warm, and Yay no Back ache no sore pressure points but will need deep filled sheets from 16" to 18" deep or super king flat sheets to fit king size as mattress is deep we are glad we chose dreams for our new Mattress and sale staff we brilliant even a coffee made for us.....
Date published: 2015-09-26
  • 2016-01-31T07:59CST
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Delivery

  • We deliver to most postcodes in Mainland England, Scotland, Wales, the Isle of Wight and Northern Ireland.*
  • At the checkout you will be able to select your chosen delivery date before you complete your order.
  • Deliveries to the IV and AB postcodes are serviced by one of our delivery partners - you will receive a call to arrange delivery to your home within 7-14 days of your chosen date.
  • Bedding will normally be delivered within 5 working days by a courier.
  • Furniture will be delivered by a 3rd party supplier who will contact you directly to book your delivery date (normally within 4 - 10 weeks).
  • * For deliveries to Northern Ireland you will receive a call to arrange delivery of your goods as soon as they arrive at the Belfast depot (usually within 28 days).

Further Delivery Information

Returns, Refunds and Amendments

  • To amend to your order in any way, please call 0344 292 0000
  • We want you to be happy with your purchase. If not, for online purchases you are entitled to a full refund if you request one in writing within 14 days of receipt. Please note that a collection fee of £39 will be deducted from your refund.
  • For refunds and exchanging items, it's important that returned items are in pristine condition, so please take care of them and where possible ensure they are in their original packaging.
  • To make sure that you chose the right mattress or divan, we offer a 40 Night Comfort Guarantee that allows you to sleep on your mattress for up to 40 nights. If its not right for you, you may exchange it for an alternative, as long as you inform us within the 40 nights from the date of delivery. (Collection charges apply). Certain goods may be subject to a cancellation charge.

Further Returns & Refunds Information

     

    With a one off payment, this guarantee will cover you for the next 8 years including accidental damages.

    • What is Covered?

      At our absolute sole discretion we cover:

      Structural defects in your bed or mattress for 8 years, including:

      • Excessive loss of resilience or shape
      • Defects to frames caused by breakage or becoming warped
      • Cracking of solid wood furniture
      • Bending and breakage to metal components
      • Failure of motors, pistons and associated mechanisms
      • Broken zips, castors, and buttons
      • Separation of seams and stitching

      Cosmetic damage to your mattress or bed for 5 years, including:

      Stains - caused by:
      • Food and beverages
      • Ink, paint and dye
      • Human and pet bodily fluids
      • Cosmetics, soap and shampoo
      • Wax and wax polish
      • Glue and superglue
      • Dye transfer from clothing and newspaper print
      • Acids, bleaches, caustic and corrosive solutions and substances
      Cosmetic Damage – caused by:
      • Peeling of the finish on solid wood
      • Rips, tears, burns, scuffs, scratches and punctures, including damage caused by pets*

      * Damage caused by pets is limited to three (3) claims during the Contract Term.

    • Terms & Condition

      This Service Contract is provided by Dreams Limited, whose registered office is Knaves Beech, High Wycombe, Buckinghamshire, HP10 9YU and Warranty Logistics Management Limited whose registered office is Sutherland House, 3 Lloyds Avenue, London, EC3N 3DS.

      For the avoidance of doubt this is a contract for the provision of specific services supplied at our absolute sole discretion. It is not a contract of insurance, a guarantee or an insurance policy.

      This service contract applies only to adjustable beds (including motors), divan sets, mattresses, bed frames, TV Beds including lifting mechanisms (but not the televisions), furniture and headboards and is supplementary to the manufacturer’s guarantee which must always be used before claiming.

      Full terms and conditions will be provided by email following your purchase, or may be obtained from the Administrator c/o MB&G Insurance Services Ltd, Howard House, Howard Street, North Shields, NE30 1AR or visit www.dreams.co.uk/servicecontracts .

    • What is Provided?
      • A repair service in the event of a valid claim of the goods not related to normal wear and tear of usage.
      • A repair service without charge up to a cost equal to the original purchase price paid for the product.
      • All repairs are provided by Dreams and Warranty Logistics Management approved repair agents.
      • If we decide your product cannot be repaired or is uneconomical to repair, we will replace it with the same product. Should that specific product no longer be available we will provide an alternative product of equivalent specification or at our absolute sole discretion we may opt to make a money allowance.
    • What is Not Covered?

      At our absolute sole discretion we will not pay the costs arising from:

      1. Any damage (structural or otherwise), soiling or staining caused

      • prior to or during delivery;

      • during subsequent disassembly/assembly or in transit due to relocation of the Product

      • to Products used for rental/sublet or commercial purposes, or furniture in storage or transit;
      • by or resulting from misuse, mishandling, abuse, neglect, violence or vandalism;

      • by or resulting from deliberate damage by any person, including children;
      • removal of stains caused by a build up of perspiration, hair and body oils;

      • by accumulated multiple stains or any unidentifiable stain;

      • by any spill or stain not attended to in a manner described by the administrator;

      • by any spill or stain incurred when the mattress has not been properly covered by the mattress protector provided by Dreams with this Service Contract, or a protector of equivalent quality and moisture resistance;
      • by fire, fibre damage, smoke, ash, flood, wind, lightning, the act of sunlight, oxidisation, or any other natural disaster;
      • by any other cause not specifically mentioned under What is Covered in the full Terms & Conditions.

      2. Removal of odours even when caused by a stain;

      3 Stains & damage that is consistent with wear and tear or anything that happens gradually;

      4. Damage caused by insects, non domestic animals or wild birds;

      5. The use or application of cleaning substances or materials other than those provided;


      6. Fading, effect of sunlight or non-colour fast materials;


      7. Use of the product in a manner other than that intended by the manufacturer;


      8. The costs of certain repairs on specific beds if the users are over the manufacturer’s recommended maximum weight; in particular, adjustable beds will not be covered by this Service Contract if the users are over the manufacturer’s recommended maximum weight of 115 kilograms;

      9. In the case of Television Beds with built-in televisions or fittings to accommodate televisions, only the bed and fittings, including the lift mechanism are covered by this Service Contract and not the television or any ancillary electrical products whether attached to the television or otherwise included within the bed frame.

    • Limitations
      • The services will be provided for products bought and used in the UK, the Isle of Man and the Channel Islands
      • This service contract shall be governed by and construed in all respects in accordance with the laws of England and each party hereby submits to the non-exclusive jurisdiction of the English Courts
      • This service contract is non-transferable except with the express agreement of the Administrators for which a fee may be levied;
      • If payment or replacement is made because the product is considered uneconomical or not possible to repair, the service contract ceases and we retain the right to take possession of the product/dispose of it
    • What to do if your Product requires a Repair?

      When a structural fault or cosmetic damage occurs please contact the Administrator on the number below as soon as possible for instructions before attempting to clean or repair the affected product. You should only clean the affected product following the direction from the Administrator, and by using the approved cleaning kit or method recommended.

      Customer Service Helpline on 0344 292 0000 (Monday – Friday 9am to 5pm).

      The Administrator will assess the validity of your claim against the criteria of the Service Contract and attempt to resolve your claim by offering cleaning advice and where applicable, despatch an approved cleaning kit. If this does not resolve the problem then an authorised technician will visit your home.

      You may also write to the Administrator c/o MB&G Insurance Services Ltd, Howard House, Howard Street, North Shields NE30 1AR:

      Or email dreams@mbginsurance.com

    • Complaints Procedure

      In the unlikely event of dissatisfaction occurring under this service contract, please write to:

      Managing Director, Warranty Logistics Management Limited, c/o MB&G Insurance Services Ltd, Howard House, Howard Street, North Shields NE30 1AR

      Or email dreams@mbginsurance.com

    • Refund and Exchange Policy

      We hope that You are happy with the support that this Service Contract provides. However, if after reading this Service Contract, it does not meet Your requirements, please return it to Dreams Limited, c/o the Administrator within forty-five (45) days of issue and We will refund Your fees in full. No refund of fees will be considered if a claim has been made under Your Contract.

    • General

      Full terms and conditions will be provided by email following your purchase, or may be obtained from the Administrator c/o MB&G Insurance Services Ltd, Howard House, Howard Street, North Shields NE30 1AR

      Or email dreams@mbginsurance.com

      All services under this service contract are provided at the absolute sole discretion of Warranty Logistics Management Limited whose registered office is at Sutherland House, 3 Lloyds Avenue, London, EC3N 3DS.  Full terms and conditions are available at www.wlm-uk.eu

      This service contract does not affect your statutory rights – English law applies

      *Damage caused by pets is limited to three (3) claims during the Contract Term