Delivery
We deliver to most postcodes in Mainland England, Scotland, Wales, the Isle of Wight and Northern Ireland. Deliveries will normally take place on the times stated on your order acknowledgement. Please note that deliveries to Northern Ireland may take longer.
Deliveries to the IV and AB postcodes are serviced by one of our delivery partners. You will receive a call to arrange delivery to your home within 7-14 days of your chosen date.
For full details see our Delivery Information page.
Refunds
To amend to your order in any way, please call 0844 292 00 00
We want you to be happy with your purchase. If not, for online purchases you are entitled to a full refund if you request one in writing within 7 working days of receipt.
For refunds and exchanging items, it's important that returned items are in the best possible condition, so please take care of them and ensure they are in their original packaging.
To make sure that you chose to right mattress, we offer a '40 night comfort guarantee' that allows you to sleep on your mattress for 30 nights. If its not right for you, you may exchange it for an alternative.
Certain goods may be subject to a cancellation charge.
