40 Night Comfort Guarantee
The Dreams 'Comfort Exchange' is offered as an additional service to our customers to underline our commitment to providing a great night’s sleep.
The ‘Comfort Exchange’ allows for the replacement of a mattress if the Buyer finds their original purchase to be of the wrong comfort level for them.
The ‘Comfort Exchange’ cannot be used with showroom clearance items.
The ‘Comfort Exchange’ can be used after 30 nights of use of the original mattress. This allows for the product to settle and for the Buyer to get used to it.
The ‘Comfort Exchange’ must be requested before 40 nights have lapsed from delivery of the original product.
If the Buyer decides their choice of mattress is proving uncomfortable, they may re-select to an alternative mattress of the same size (the exchange is for comfort reasons only).
In the event that a higher priced alternative is selected, then any difference in price must be paid at the time of re-selection.
The original mattress must be kept in good condition (not marked, mis-used or soiled in any way) so we strongly recommend the use of a mattress protector.
Delivery charges will be applied for any exchange made using our ‘Comfort Exchange’ guarantee.